Faddom’s platform is structured into several modular editions, each designed to support different use cases, from core application mapping and migration planning to advanced security and support. Below is an overview of what’s included in each module.
Note: Pricing is available on request and based on:
Environment size
Required modules
Allocated Seats
Support Level
Core Module (Mandatory)
This foundational module powers the platform and is required for all deployments.
Key Capabilities:
Application Mapping: Unlimited mapping of business applications, with real-time changes and event tracking.
Application Dependencies: Detects dependencies between applications.
Subnet Dependencies: Visual overview of network, subnet-level structure, and firewall/security rule visualization.
Impact Analysis: Helps evaluate potential impact between server and application changes.
Unlimited Search: Real-time search capabilities across servers, subnets, and more.
Unlimited Tracked Searches: Automatically tracks defined searches and highlights changes.
Network Topology: Visual mapping of physical devices using SNMP (v2/v3).
Optimize: Identify under- and over-utilized resources for optimization.
Investigate: Quickly isolate and drill into specific network or server issues.
Inventory: Full server, software, and user inventory discovery.
Migrate Module
Purpose-built for organizations planning cloud migrations or data center consolidations.
Key Capabilities:
Cloud Sizing: Right-size workloads for optimal cloud cost and performance.
Migration & DR Planner: Streamlined project planning using “Migration Waves.”
Exportable Migration Plans: Export and document project steps, including dependencies and application groupings.
Secure Module
This module adds security-focused capabilities for deeper visibility.
Key Capabilities:
Vulnerability Detection: Detect CVEs in your software stack.
SSL Insights: Analyze and track SSL certificate usage, expiration, and risks.
Shadow IT: Identify under-the-radar servers with minimal or no traffic.
User Access Detection: Discover who’s accessing servers and with what privileges.
External Traffic (North-South): Detect external traffic and map access paths.
Traffic Anomaly Detection: Identify irregular or potentially malicious traffic.
Subnet Policies: Define policies and get alerts on violations.
Lighthouse AI (Secure Module Extension)
Lighthouse AI is a deep learning-based engine that acts as an advanced extension to the Secure module, specifically designed to detect unusual traffic behavior and potential security threats.
Compass AI
Compass AI is Faddom’s built-in conversational assistant that lets you query your own environment as easily as chatting. It draws directly from your Faddom data to deliver instant insights into topology, dependencies, security, and system activity.
Premium Support (SLA)
This optional module offers enhanced support and priority access to Faddom resources.
Key Capabilities:
Dedicated Customer Success Manager: A named CSM acts as your long-term point of contact. They proactively monitor adoption, help extract maximum value from the platform, align Faddom capabilities with your business goals, and coordinate escalations when issues arise.
Quarterly Health Checks: A 60-minute session each quarter led by Faddom's senior technical experts. Reviews dependency accuracy, topology drift, traffic anomalies, and configuration.
Unlimited Email Support: Raise as many requests as you need - no volume or frequency caps. Every submission is acknowledged with a unique ticket ID and handled with elevated priority, so your emails never sit in a general queue.
Support Ticket Prioritization: All Premium tickets are auto-routed to a dedicated high-priority queue ahead of standard-tier requests, significantly reducing mean time to resolution (MTTR).
Post-Purchase Onboarding: Within the first weeks of your subscription, a Faddom expert leads a structured session covering platform setup, data source and collector configuration, dependency mapping best practices, alert policies, and a guided walkthrough.
Live Troubleshooting (Zoom/Teams): When email support isn't enough, Faddom engineers join your team on a live call, with shared-screen walkthroughs, live query and log analysis, hands-on configuration adjustments, and step-by-step guidance for complex scenarios.
24/7 Knowledge Base Access: Unrestricted access to Faddom's continuously-updated self-service knowledge base, including how-to guides, integration and API docs, connector walkthroughs, release notes, known-issue articles, and troubleshooting playbooks.
Early Access: Hands-on access to upcoming features, modules, and integrations before general availability. Evaluate new capabilities early and influence Faddom's product roadmap through structured feedback to the product and engineering teams.