Skip to main content
All CollectionsTroubleshooting
Troubleshooting Invalid Auth Key on a Windows Proxy
Troubleshooting Invalid Auth Key on a Windows Proxy
Alex Patnick avatar
Written by Alex Patnick
Updated over 9 months ago

If you are seeing the error message Invalid Auth Key on a Windows server, you can follow the below procedure to resolve the issue.

  1. Go to Settings > Proxy Configuration


  2. Click on Add a Proxy


  3. Copy the key

  4. Connect to the Windows server where the proxy is installed via RDP

  5. Open a text editor (e.g. Notepad or Notepad++ as Administrator)

  6. Open the file C;/Program Files/Faddom/Tomcat/Conf/vnt-proxy.properties (you may need to change file type to All Files)

  7. In the line authentication key = paste the key after the = symbol.

Did this answer your question?