Faddom generates Notifications and Events for application map-related events as well as administrative events. The notifications can be viewed on the Notifications screen.
Notifications
The Notifications screen is a log of events, showing all historic events. You can access this by clicking on the bell icon in the top right. If there are new alerts, it will display a number to indicate the amount of alerts.
At the bottom, you have a breakdown that shows you the amount of events based on different criteria.
Events
Events advise you of changes or events that have happened recently and that you need attention. Once you have attended an event it will disappear from this screen and will show in the Notifications screen.
To configure notifications of Events, you must first define the notification channels to specify the targets and then create the various notification subscriptions.
Notifications Channels
Types of notification channels are:
Email for sending email alerts per Faddom notification
Webhooks for pushing alerts to any system you use that supports webhooks
SNMP for sending SNMP traps per Faddom notification
ServiceNow for pushing alerts and creating Incidents
View Notifications Channels:
Browse to Settings->Notifications->Notification Channels
Each row in the Notification Channels window represents a different notification channel
Channel details:
Channel name – channel’s name
Channel type – Specifies the type of channel (SNMP/EMAIL)
Server – SNMP / Email server name/address
Port – Specifies the port for the notification channel
Create a Notification Channel
Click on New Channel
Email Channel:
Choose the Email type and fill in the fields in the Quick Set Up: You can add multiple email addresses, comma-separated.
View your new channel:
Webhooks Channel:
It is possible to push Faddom alerts to any service or system that supports webhooks, with a custom message. See Sending Notifications via Webhooks
SNMP Channel
Choose the SNMP type and fill the fields:
View your new channel:
ServiceNow Channel:
It is possible to push Faddom alerts to your ServiceNow instance. This will create an incident in ServiceNow with full details of the alert. See ServiceNow Integration for CMDB and Incident Creation
Notifications Subscriptions
View notifications subscriptions:
Browse to Settings->Notifications->Notification Subscriptions in Faddom UI
Each row in the Notification Subscriptions window represents a different notification subscription
Subscription details:
Name – subscription’s name
Notification type – selected notification category.
Application maps – optionally filter notifications by affected application maps.
Notification channel
Channel parameters – input for the notification channel
Create a notification subscription :