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Notifications and Events
Alex Patnick avatar
Written by Alex Patnick
Updated this week

Faddom generates Notifications and Events for application map-related events as well as administrative events. The notifications can be viewed on the Notifications screen.

Notifications

The Notifications screen is a log of events, showing all historic events. You can access this by clicking on the bell icon in the top right. If there are new events, it will display a number to indicate the amount of events.

At the bottom, you have a breakdown that shows you the amount of events based on different criteria.

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Events

Events advise you of changes or events that have happened recently and that you need attention. Once you have attended an event it will disappear from this screen and will show in the Notifications screen.

To configure notifications of Events, you must first define the notification channels to specify the targets and then create the various notification subscriptions.

Notifications Channels

Types of notification channels are:

  • Email for sending email events per Faddom notification

  • Webhooksfor pushing events to any system you use that supports webhooks

  • SNMP for sending SNMP traps per Faddom notification

  • ServiceNowfor pushing event and creating Incidents

  • SysLogs for pushing events to a SysLog server

View Notifications Channels:

  • Browse to Settings->Notifications->Edit Notifications

  • Each row in the Notification Channels window represents a different notification channel

  • Channel details:

    • Channel name – channel’s name

    • Channel type – Specifies the type of channel (SNMP/EMAIL)

    • Server – SNMP / Email server name/address

    • Port – Specifies the port for the notification channel

Create a Notification Channel

  • Click on Edit Channels or New Subscription

  • From New Subscription click Add New Channel

  • Select the channel type and provide the required details

    Email Channel

    Choose the Email type and fill in the fields in the fi You can add multiple email addresses, comma-separated.

    Webhooks Channel:

    It is possible to push Faddom to any service or system that supports webhooks, with a custom message. See How to Push Notifications via Webhooks

    SNMP Channel

    Choose the SNMP server and port you are using.


    ServiceNow Channel

    It is possible to push Faddom alerts to your ServiceNow instance. This will create an incident in ServiceNow with full details of the alert. See ServiceNow Integration for CMDB and Incident Creation

    Syslog Channel

    You can push Faddom alerts directly to your Syslog server. To set this up select the Syslog type and enter the required details.

Notifications Subscriptions

  1. Browse to Settings->Notifications->Notification Subscriptions in Faddom UI

  2. Each row in the Notification Subscriptions window represents a different notification subscription

  3. Subscription details:

    • Name – subscription’s name

    • Notification type – selected notification category.

    • Application maps – optionally filter notifications by affected application maps.

    • Notification channel

    • Channel parameters – input for the notification channel

Create a notification subscription :

  • Click on New Subscription

  • Select the releva] nt notification type and match it with one of the channels

  • Set required channel parameters

  • Click Save

  • You will then see the new subscription on the main page

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