Faddom generates Notifications and Alerts for application map-related events as well as administrative events. The notifications can be viewed on the Notifications screen.
Notifications
The Notifications screen is a log of alerts, showing all historic events. You can access this by clicking on the bell icon in the top right. If there are new alerts, it will display a number to indicate the amount of alerts.
From here, you can resolve the alert by pressing the green tick icon. Once a notification has been resolved, either automatically or manually, you will see the timestamp of when it was resolved.
At the bottom, you have a breakdown that shows you the amount of alerts based on different criteria.
Alerts
Alerts advise you of changes or events that have happened recently and that require your attention.
If you would like to receive alerts via email or webhooks, for example, you will need to configure your preferred notification channels and the required subscriptions.
Notifications Channels
Types of notification channels are:
Email for sending email alerts per Faddom notification
Webhooks for pushing alerts to any system you use that supports webhooks
SNMP for sending SNMP traps per Faddom notification
ServiceNow for pushing alerts and creating Incidents
Creating and Viewing Notifications Channels:
Browse to Settings->Notifications->Edit Channels
Each row in the Notification Channels window represents a different notification channel
Channel details:
Channel name – channel’s name
Channel type – Specifies the type of channel (SNMP/EMAIL)
Server – SNMP / Email server name/address
Port – Specifies the port for the notification channel
From here you can Edit or Create a channel
Email Channel:
Choose the Email type and fill in the fields in. You can add multiple email addresses, comma-separated.
Webhooks Channel
It is possible to push Faddom alerts to any service or system that supports webhooks, with a custom message. See Sending Notifications via Webhooks
SNMP Channel
Choose the SNMP type and fill the fields:
ServiceNow Channel:
It is possible to push Faddom alerts to your ServiceNow instance. This will create an incident in ServiceNow with full details of the alert. See ServiceNow Integration for CMDB and Incident Creation
Creating a Subscription
From one page, you can setup a subscription to notify you of your alerts and provide reports. In addition, as well as being able to select an existing Channel, you can create a channel directly from the same page.